Whiteglow Pvt Ltd
Piliyandala, Sri Lanka
JOIN GFLOCK'S DYNAMIC TEAM!
We are looking for a motivated and customer-focused individual to join our team as a Customer Care Executive within our E-commerce department based in Delkanda.
If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we want to hear from you!
KEY RESPONSIBILITIES:
• Customer Support: Respond to customer inquiries and resolve issues promptly and professionally.
• Order Management: Handle order processing, tracking, and follow-ups.
• Product Knowledge: Provide detailed information about our products to customers.
• Customer Feedback: Gather and communicate customer feedback to relevant departments.
• Data Management: Maintain accurate records of customer interactions and transactions.
• Collaboration: Work closely with other departments to ensure a seamless customer experience.
• Quality Assurance: Ensure high standards of customer...